Refund policy

**ALL SALES ARE FINAL**

We keep Photo Records of package contents for orders. As part of shipping procedures, all orders are double-checked and verified against enclosed packing slip before sealing to eliminate packing errors. We will NOT approve any requests claiming the wrong product was sent if our photo records show otherwise.

If you proceed with purchasing our products, you are indicating that you understand our policies and agree to comply with them. Thank you for understanding that we must minimize potential fraudulent claims/losses as they can be detrimental to our small business.  (･ω･)ﾉThanks♪


ALL ITEMS ARE FINAL SALE
We will close shop at the end of year 2026. All items are FINAL SALE (no returns or exchanges).

Please contact us by email help@ayellowgiraffe.com or DM (Facebook, Instagram, Shop app) if you have concerns regarding your purchase. We will address requests on a case-by-case basis.


Shipping

As part of shipping procedures, all orders are double-checked and verified against enclosed packing slip before sealing. Shipping times are estimated at checkout. Please advise these times may change due to courier delays.

Sometimes, unfortunately, the shipping courier loses our packages. If you have not received a delivery confirmation for your order, please contact us at help@ayellowgiraffe.com so that we may investigate the issue. Unfortunately, chargeback requests through credit card merchants are costly and time-consuming for small businesses :( It involves the same process (or longer) as contacting us directly, but the creditors may charge us a fee, so we'd appreciate it very much if we are contacted first instead! ( ＾◡＾) ♡

Please be advised, we cannot be responsible for theft that occurs after a shipment has been properly confirmed as delivered by the carrier. The buyer must file a claim with the carrier.

  • All orders are tracked and verified for delivery confirmation. If an order has been confirmed as delivered but package is missing, we advise the buyer to start a claim with the carrier. Please email us within 7 days so that we may direct you on how to start a claim with the carrier within the required time frame. For high value items, a signature will be required upon delivery.
*:;,｡･★ (◎≧v≦)人(≧v≦●) ☆･:.,;*
Thank you for understanding our policies as a small business! If you have any questions or concerns prior to making a purchase, please ask! We can be reached through our website, Facebook, and Instagram. Or just shoot us an e-mail at help@ayellowgiraffe.com. We will do what we can to make your purchase as smooth as possible.